GENERAL INFORMATION REGARDING BOOKING TICKETS FOR PERFORMANCES
Book Early to Avoid Disappointment!
While we plan our performance season to avoid sell out shows, the demand for each show is unpredictable and we have experienced sell-out performances in the past. We advise families to book their tickets as soon as possible.
Sibling Bookings
Families with two or more children in one program who do not appear in the same performance may be issued a maximum of four complimentary tickets to the second performance. All families eligible for discount tickets will receive notification via email.
To claim complimentary tickets please call the CPCA head office on 9384 1644 from 9am Monday 12 October 2009.
Wheelchair/Restricted Mobility Seating
The CPCA reserves a limited number of seats for patrons with restricted mobility or wheelchairs. These tickets must be booked by phone to CPCA head office on 9384 1644 from 9am Monday 12 October 2009.
While bookings for wheelchair/restricted mobility seats cannot be made on-line, we encourage patrons to book all other tickets on-line from 9am Monday 12 October 2009. When adding wheelchair/restricted mobility tickets to an existing booking, no booking fee will be charged.
Infants
The CPCA is a youth arts company and we welcome children to our performances. We suggest that performances are suitable for children aged four years and above. If you plan to bring a child under four years of age to a performance, please keep the following in mind.
- CPCA performances can last up to two and a half hours, including an interval.
- The performance may contain production effects such as strobe lighting, bright lights, smoke machines and loud music that may be disturbing for some children.
- Small children have the potential to be noisy and distracting to other patrons. Patrons who are noisy and distracting will be asked to leave the theatre.
- Please remember that all patrons (regardless of age) must have a paid and allocated seat. This is a CPCA Policy and operates alongside Theatre Policies. If you intend to bring an infant, please advise when booking so an aisle seat can be issued.
CPCA TERMS & CONDITIONS OF TICKET SALES FOR PERFORMANCES
Please read these terms and conditions carefully before purchasing tickets for CPCA performances. If you purchase tickets on-line via our web-site you are agreeing to be bound by these terms of use. If you do not agree to any of the following terms, do not use the site.
The following conditions are for sale and attendance at the event:
1. There are NO REFUNDS on any ticket except as required by law. Please choose your tickets (and seats) carefully and ensure you are booking tickets for the performance your child is performing in. If a refund is made, the CPCA may, to the extent permitted by law, retain any fee it has charged.
2. Exchanges for tickets must be made in person at the CPCA head office – 23 Allen Street, Moreland. A $5.00 fee applies for all exchanges and is payable in cash at the time of exchange.
3. Tickets will only be issued with full payment.
4. While every effort is made to ensure availability, occasionally a performance will sell out. Seats will be allocated at the time tickets are booked.
5. Unsold tickets will be available for purchase at the Box Office from 30-45 minutes prior to the Performance.
6. Every patron must have a valid ticket. Children are not permitted to sit on an adult's lap. We ask that patrons comply with this rule in the interests of personal and public safety, and the comfort and convenience of other patrons.
7. The use of video cameras, sound recording devices and flash photography is prohibited.
When paying on-line and click the “Finalise Order” button, you are agreeing to the above terms and conditions of sale including the refund and exchanges section. All orders are subject to credit card approval and billing address verification.
Additional Terms and Conditions for Mail Bookings
1. All payments are accepted in good faith. An administration fee of $10.00, plus all bank charges incurred by the organization, will be charged for declined cheque or credit card payments. In the event of declined payments, ticket orders will not be processed until full payment, including declined fees, has been made.
2. Mail bookings will be processed from 9am Wednesday 14 October 2009.
3. CPCA takes no responsibility for late, lost or redirected mail.
